UK GDPR Compliant

Your Data, Your Rights

At NRGGrab, we take your privacy seriously. Learn about how we protect your data and your rights under the UK General Data Protection Regulation.

Your Data Protection Rights

Under UK GDPR, you have comprehensive rights over your personal data. Here's what you can do and how we respond.

Right to Access

Request a copy of all personal data we hold about you

Response time: Within 1 month

Right to Rectification

Correct any inaccurate or incomplete personal data

Response time: Within 1 month

Right to Erasure

Request deletion of your personal data (right to be forgotten)

Response time: Within 1 month

Right to Restrict Processing

Limit how we use your personal data in certain circumstances

Response time: Immediate

Right to Data Portability

Receive your data in a structured, machine-readable format

Response time: Within 1 month

Right to Object

Object to processing of your data for direct marketing or legitimate interests

Response time: Immediate

Data We Collect & Why

Transparency is key. Here's exactly what data we collect, why we need it, and how long we keep it.

Account Information

Account management and service provision

Data Collected:

  • Name
  • Email address
  • Payment details
  • Account preferences

Retention: 7 years after account closure

Usage Data

Service improvement and analytics

Data Collected:

  • Rental history
  • Station locations used
  • App usage patterns
  • Device information

Retention: 3 years from last activity

Location Data

Station location services and fraud prevention

Data Collected:

  • GPS coordinates when using app
  • Station check-in/out locations

Retention: 1 year from collection

Communication Data

Customer support and service improvement

Data Collected:

  • Support tickets
  • Email communications
  • Survey responses

Retention: 3 years from last communication

Legal Basis for Processing

Contractual Necessity

  • • Account creation and management
  • • Power bank rental services
  • • Payment processing
  • • Customer support

Legitimate Interests

  • • Service improvement and analytics
  • • Fraud prevention and security
  • • Business operations
  • • Network optimisation

Consent

  • • Marketing communications
  • • Optional location services
  • • Cookies and tracking
  • • Survey participation

Legal Obligations

  • • Financial record keeping
  • • Tax compliance
  • • Regulatory reporting
  • • Law enforcement requests

Exercise Your Rights

Contact Our DPO

To exercise any of your data protection rights, contact our Data Protection Officer

Response Time:

Within 1 month of request

Contact DPO

Lodge a Complaint

If you're not satisfied with our response, you can complain to the ICO

Information Commissioner's Office:

ico.org.uk

Phone:

0303 123 1113

Visit ICO Website

Data Protection Impact Assessments

We conduct regular Data Protection Impact Assessments (DPIAs) for high-risk processing activities. Our privacy-by-design approach ensures data protection is built into all our systems and processes.