Your Data, Your Rights
At NRGGrab, we take your privacy seriously. Learn about how we protect your data and your rights under the UK General Data Protection Regulation.
Your Data Protection Rights
Under UK GDPR, you have comprehensive rights over your personal data. Here's what you can do and how we respond.
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data (right to be forgotten)
Right to Restrict Processing
Limit how we use your personal data in certain circumstances
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your data for direct marketing or legitimate interests
Data We Collect & Why
Transparency is key. Here's exactly what data we collect, why we need it, and how long we keep it.
Account Information
Account management and service provision
Data Collected:
- Name
- Email address
- Payment details
- Account preferences
Retention: 7 years after account closure
Usage Data
Service improvement and analytics
Data Collected:
- Rental history
- Station locations used
- App usage patterns
- Device information
Retention: 3 years from last activity
Location Data
Station location services and fraud prevention
Data Collected:
- GPS coordinates when using app
- Station check-in/out locations
Retention: 1 year from collection
Communication Data
Customer support and service improvement
Data Collected:
- Support tickets
- Email communications
- Survey responses
Retention: 3 years from last communication
Legal Basis for Processing
Contractual Necessity
- • Account creation and management
- • Power bank rental services
- • Payment processing
- • Customer support
Legitimate Interests
- • Service improvement and analytics
- • Fraud prevention and security
- • Business operations
- • Network optimisation
Consent
- • Marketing communications
- • Optional location services
- • Cookies and tracking
- • Survey participation
Legal Obligations
- • Financial record keeping
- • Tax compliance
- • Regulatory reporting
- • Law enforcement requests
Exercise Your Rights
Contact Our DPO
To exercise any of your data protection rights, contact our Data Protection Officer
Lodge a Complaint
If you're not satisfied with our response, you can complain to the ICO
Data Protection Impact Assessments
We conduct regular Data Protection Impact Assessments (DPIAs) for high-risk processing activities. Our privacy-by-design approach ensures data protection is built into all our systems and processes.